Tax-Free Shopping Information

Tax-free services are available at 7-Eleven stores.
The quantity of tax-free goods is limited to what you can personally carry out of Japan upon departure.
Visit Japan Web is currently not supported. Please present your passport.

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Guide to the Tax-free Procedure

Tax-free for International visitors

Foreign Nationals

  • Non-residents (Temporary Visitor, Diplomat, Official visa)
  • Those permitted to land (port of call, cruise ship tourists, transit, crew members, emergency, or distress)
  • Members of U.S. Armed Forces

Japanese Nationals

  • Non-residents living abroad for 2+ years continuously

Non-tax-free Items

  • Items not taken out of Japan
  • Items consumed in Japan are not eligible
  • Not eligible for Tax-free shopping: Refrigerated and frozen products (perishable, frozen foods, ice cream etc.) and tax-exempt items
  • Some products may not be available at certain stores.
  • Certain products are not subject to tax-free procedures.

Examples of Tax-free Items

  • Foods

  • Beverages

  • Cosmetics

  • Cigarettes

  • Stationery

  • Raingear/Miscellaneous items

  • Comics/books

  • Clothing

Purchase conditions for tax-free

The minimum purchase amount per transaction at the store is ¥5,000 (excluding tax).

Note
The items must be taken out of Japan within 90 days of purchase.
  • Returns/refunds are not accepted in principle
  • Register via two-dimensional code on receipt for (equivalent amount of) tax refund.
  • If tax-free shopping bags are purchased at a store, the bags must also be taken out of Japan, as they are subject to customs inspection.
  • Visit Japan Web is currently not supported. Please present your passport.
  • Some promotions may not be applied for tax-free shopping

Procedure

  • You must go through customs inspection before checking in your baggage.
  • Tax-free items and your passport must be presented to customs upon request. Tax-free items must be taken out of Japan within 90 days of purchase.
  • Tax-free items must be taken out of Japan without delay after Customs confirmation. Failure to export tax-free items may result in the collection of consumption tax and penalties.
  • Please check the Japan Tourism Agency’s official website for other important notices.

Inquiry

For refund inquiries, please use the contact information below.

  • Please refrain from contacting the store directly.
TaxRefund
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