FAQs

Yes. You can enjoy tax-free shopping at some 7-Eleven stores in Japan.

● Consumable Items

-Foods, Beverages, Cosmetics, Cigarettes
Eligible for purchases totaling 5,000yen–500,000yen per day (before tax) at the store.

● General items

-Stationery, Rain/Miscellaneous goods, Comics/Books, Clothing
Eligible for purchases of 5,000yen or more per day (before tax) at the store.

• Please show your passport at the register.
• Consumable tax-free items will be sealed in a special bag. Please keep the bag unopened until you leave Japan—opening it before departure may result in taxation.

You can withdraw Japanese yen with overseas-issued credit cards (VISA, Mastercard, PLUS, Cirrus, etc.) from Seven Bank ATMs.

Multi-language options are available on the ATM screen.

Find stores with Seven Bank ATMs.

• ATMs may not be available at all locations.

Some stores are equipped with self-service Money Exchange Machines that allow you to exchange foreign currency to Japanese yen.

Please note:

・Coins are not accepted.

・Exchanges are available for amounts below 100,000yen.

Find 7-Eleven stores in Japan with the Money Exchange Machine.

7-Eleven stores in Japan accept a variety of payment methods, including cash, credit cards, transportation IC cards, and scan to pay.

Learn more about payment methods available at 7-Eleven stores in Japan.

• Some stores may not accept certain payment methods.

You can buy alcohol and cigarettes at the majority of 7-Eleven stores in Japan.

• Availability may vary by location.

Please tap the age-verification button on the register screen when purchasing these items.

• Drinking alcohol under the age of 20 is prohibited in Japan by law.

For frozen foods, bento boxes, salads, and other ready-to-eat items, please ask for any necessary cutlery
—such as chopsticks, spoons, forks, or paper napkins—when you make your purchase.

Store staff may also ask you at the register to see if you need any cutlery.

Most of the 7-Eleven stores in Japan have microwaves to heat up your food.

Please ask a store staff if you’d like your food heated.

At the register, the staff may also ask if you want items like bento boxes heated.

• Some items cannot be heated in-store.

To help reduce plastic waste inline with Japan's effort, plastic bags are available upon request for a small fee (price depends on size). Please ask a store staff if you need one.

The staff may also ask if you’re okay with placing hot and cold items together in the same bag.

Watch our how-to videos for buying hot snacks, SEVEN CAFÉ coffee, smoothies, and oden.

Some 7-Eleven stores in Japan offer an eat-in area where you can enjoy your purchased items.

• For reduced-tax items purchased in-store, and consuming them in the eat-in area, a 10% tax rate will apply

To keep the space comfortable for everyone, please avoid long stays and loud conversations.
Please dispose of your trash properly according to store rules.

Some 7-Eleven stores in Japan offer delivery services, allowing you to send packages to airports, hotels, or acquaintances’ homes.

When sending packages to an airport or hotel, please make sure that it will take at least one day or more depending on the locations. We recommend sending them in advance.

Please note that delivery to 7-Eleven stores in Japan for pickup is NOT available, as staff cannot receive or store packages on behalf of customers. Any packages delivered to a store cannot be handed over and may be returned to the sender.

• Delivery service is available only when the recipient’s information is clearly provided.
• Packages can only be sent to locations that are able to receive deliveries.

・Kore, kudasai. (I'll take this one.)

・Kaimono Bukuro o onegai shimasu. (I'd like a plastic bag, please.)

・○○○ wa doko desu ka? (Where is ○○○?)

・Kado de haraimasu. (I'll pay with a card.)

・Genkin de haraimasu (I'll pay with cash.)

・Supun (foku) moraemasu ka? (Can I get a spoon (or fork)?)

・Arigatogozaimasu. (Thank you)