Seven-Eleven Japan Corporate Profile 2024-2025

Services for Enhancing Value
in Customers’ Daily Lives

Ever-evolving “Close-by, Convenient” stores for changing lifestyles.
Serving as infrastructure in the local community.

Providing a Variety of Services Essential
for Daily Life

In addition to the sale of merchandise, 7-Eleven provides various services needed in daily life while adopting new technologies.
Combined with the convenience of being open 24 hours a day, this greatly enhances the value of people’s daily lives.

Multifunctional Copy Machines

The multifunctional copy machines in 7-Eleven stores can be used for a wide range of different purposes, including making copies, sending faxes, printing out photos from smartphones or digital cameras, accessing online printing services, ordering tickets for concerts or leisure attractions, and providing administrative services and insurance services.

Multifunctional copy machines are not available in some stores.
  • Administrative Services*

    Customers can obtain copies of residence certificates, seal registration certificates, family register certificates, copies of relocation history, and various tax statements, even on weekends and holidays.

    1,291 local governments participating in our convenience store issuance program
    As of June 15, 2024
    These require an “Individual Number Card” (My Number Card) or a Basic Resident Registration Card.
    Available services may vary depending on local government regulations.
  • Simple netprint

    Simply hold the QR code displayed on the dedicated app over the multifunctional copy machine to easily print photos and PDFs.

Seven Bank ATMs

With approximately 20,000 ATMs installed nationwide accepting cards from more than 600 affiliated financial institutions, Seven Bank’s ATM service can be used anytime, anywhere, and safely by anyone. When using a card issued overseas, the ATM user can choose from one of 12 different display languages for the ATM menu.

ATM

Introducing the “+ (plus) area” operation area, which includes a sub-display. It is now possible to read personal identification documents such as driver’s licenses and QR codes.*

QR codes are a registered trademark of Denso Wave Inc.
+ (plus) area

Helping with New Lifestyles

“7NOW” for connecting 7-Eleven merchandise directly with customers via a smartphone

7NOW is a new service that delivers 7-Eleven merchandise ordered online to your home or office from the nearest 7-Eleven store. It began in 2017 in limited areas with full-scale introduction starting in 2022. With more meals being eaten at home due to working from home, 7-Eleven meets the need to order daily groceries and have them delivered to one’s home. By partnering with outside delivery companies, the job of store staff is complete once the merchandise is picked up. This service is convenient for both franchisees and customers.

It’s super easy!
  • STEP1
    Place an order on the smartphone
  • STEP2
    Check the order details via text message
  • STEP3
    Receive your delivery
Status of 7NOW Adoption

Areas covered

Parts of Hokkaido, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Hiroshima, Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, and Kagoshima

App downloads

Over 1,000,000
downloads

Target merchandise

Around 3,000 items

(As of May 31, 2024)
TOPICS
Increasing Use of the 7-Eleven App to Connect Stores and Customers
The 7-Eleven App

The 7-Eleven App connects us with each customer

The 7-Eleven App allows individual customers to browse information on merchandise and campaigns as well as coupons and more, for great-value offers on their smartphones at any time. Data shows that, because personalized information and coupons are sent to users of the app based on their usage status, they visit 7-Eleven stores more frequently and spend more during each visit.

Retail Media Four Solutions

Future possibilities that create new customer experiences

As the 7-Eleven App is based on the 7iD membership system that has been in use for some time, we already have over 20 million members. We will conduct highly precise targeting using this large amount of data, which is directly linked to customer purchasing trends. Through this, we will create new customer experiences that directly reach each and every customer, such as through external media like YouTube and in-store signage.